Shipping and Returns
SHIPPING
Australia - Domestic Shipping
· We ship Australia wide orders via Express Australia Post or Direct Freight Express. Available option(s) will be shown at checkout.
· Shipping Cost is calculated based on the total weight of you cart and the delivery destination. Shipping cost will be displayed at checkout or can be estimated at the Shopping Cart page.
· Please note we do not offer same day delivery
· Delivery Times (after dispatch) are as follows:
Metro Areas: 1 - 3 business days
Regional / Areas outside of express network: 2 - 7 business days
RETURNS
PLEASE READ THROUGH RETURNS POLICY CAREFULLY AS YOU ARE AGREEING TO THIS WHEN YOU ARE SHOPPING WITH US.
E-credit notes are issued for eligible full priced items, we do not offer refunds for incorrect size, wrong choice or change of mind.
OUR POLICY
1. Orders must be returned to us within 14 days from date of delivery for Australian orders and 30 days for international orders. Returns outside this period will be sent back to you and may require additional costs.
E-credit notes are issued for eligible full priced items, we do not offer refunds for incorrect size, wrong choice or change of mind.
2. Returned items must be unworn, unwashed, undamaged in any way, unstained (this includes fake tan, makeup, deodorant) and with all tags still attached.
3. No returns or exchange for SALE ITEMS
4. E-credit notes are only valid for 1 year from the date of issue
5. We do not cover for the cost of the return shipping. It is recommended to use a shipping service with tracking as DGF is not liable for any packages lost in transit.
Our returns department reserves the right to refuse any returned item that does not meet our criteria. In this instance, the returned item will be returned to you at your OWN cost otherwise it will be donated/disposed of. Please be advised that the RTS (Return To Sender) fee costs $10.00 AUD.